FAQs

Q: Is the artwork ready to hang?

We offer three options: Rolled Canvas: Shipped in a sturdy paper tube. You’ll need to frame or stretch it locally. Framed or Stretched: Comes with hanging hardware ready. Custom Framing: Available upon request.

Q: What is your return policy?

We offer a 30-day hassle-free return and exchange policy . If you’re not 100% satisfied, you may return the painting in its original condition and packaging for a full refund or replacement. How long does a refund take? Once we receive your returned item: PayPal: Refunds processed in 1–3 business days. Credit Card: Refunds typically appear within 7–14 business days .

Need help?

Frequently Asked Questions

How long does it take to create and ship my artwork?

All of our artworks are 100% hand-painted and made to order.

Processing Time: 1–2 weeks for most custom paintings.

Shipping Time: 5–7 business days via FedEx or DHL.
You can typically expect to receive your artwork within 10–18 days after placing your order. For bulk or special orders, please contact us atinfo@artrine.comfor an accurate timeline.

Is the artwork ready to hang?

We offer three options:

Rolled Canvas: Shipped in a sturdy paper tube. You’ll need to frame or stretch it locally.
Framed or Stretched: Comes with hanging hardware ready.
Custom Framing: Available upon request.

How is my artwork packed?

We use protective, professional packaging to ensure safe delivery:

Rolled Paintings: Packed in heavy-duty paper tubes.
Framed/Small Pieces: Packed in secure cardboard boxes.
Large Framed Pieces: Shipped in custom-built wooden crates.
Every package is insured and handled with care.

Can I update or change my order?

If your item hasn’t shipped yet, we’ll do our best to accommodate changes. Please contact us as soon as possible atinfo@artrine.com.

Can I update or change my order?

Yes, cancellations are accepted before your order has shipped. Just reach out to us via email or your account dashboard.

Do you offer international shipping?

Yes! We offer free worldwide shipping to most destinations.

Is shipping cost included in the price?

Yes, all shipping costs are included in your order total—no hidden fees.

Will my order be insured during delivery?

Absolutely. Every shipment is fully insured for peace of mind.

Can I ship to a different address or as a gift?

Yes, we can arrange delivery to a different person or address. Let us know if it’s a gift or surprise—we’ll coordinate accordingly.

What is your return policy?

We offer a 30-day hassle-free return and exchange policy.
If you’re not 100% satisfied, you may return the painting in its original condition and packaging for a full refund or replacement.

How long does a refund take?
Once we receive your returned item:

PayPal: Refunds processed in 1–3 business days.
Credit Card: Refunds typically appear within 7–14 business days.

What if my artwork is damaged during shipping?

We carefully inspect and pack all artwork, but if damage occurs:

Unpack in front of the courier, if possible. Have them note any visible damage.
Take clear photos of the packaging and artwork damage.
Keep all packaging until we resolve the issue.
Contact us immediately at info@artrine.com — we’ll handle the courier claim and arrange a replacement for you.

Still Have Questions?

We’re here to help!
Reach out to us anytime atinfo@artrine.comor through our Contact Page. We’re always happy to assist you.